Frequently Asked
Questions

788wun requires identity and age verification — commonly called KYC (Know Your Customer) — before processing any withdrawal. Accepted documents include a valid Pakistani CNIC (Computerised National Identity Card) or a current passport. You may also be asked to provide proof of address, such as a recent utility bill or bank statement from HBL, UBL, Meezan Bank or Bank Alfalah, showing your current address in Karachi, Lahore, Islamabad or elsewhere. All documents must be clear, unedited and fully legible. The KYC team typically reviews submissions within 24–48 hours.

No. 788wun operates a strict one-account-per-person policy. Each individual is permitted a single registered account, matched to their verified identity. Opening duplicate accounts — whether under the same or different personal details — is a breach of the Terms & Conditions. If multiple accounts are detected, all duplicate accounts and associated balances will be closed without notice. If you believe you have accidentally created a duplicate account, contact 788wun support via live chat immediately and the team will resolve the situation.

On the 788wun login screen, select the "Forgot Password" option. Enter the email address linked to your account and a password reset link will be sent to your inbox within a few minutes. Follow the link, create a new strong password — combining upper and lower case letters, numbers and symbols — and confirm it. If you do not receive the reset email within 10 minutes, check your spam or junk folder. If the issue persists, contact 788wun's 24/7 live chat support team for manual assistance.

Some account details — such as your registered email or mobile number — can be updated directly from the Account Settings section after logging in. Core identity fields (full legal name, date of birth, CNIC number) are locked after KYC verification for security reasons. If you need to correct an error in your verified identity information, contact 788wun support via live chat and the player welfare team will guide you through the process. Supporting documentation may be required to authenticate any name or ID change.

788wun's cashier lists the payment options currently available to your account. Familiar Pakistani payment references that players commonly use include Easypaisa, JazzCash, Raast instant transfers and internet banking through major Pakistani banks such as HBL, UBL, Meezan Bank and Bank Alfalah. These are provided as familiar reference points only — availability is subject to the operator's current supported methods. No endorsement of gambling services by these providers is implied. Always check the cashier section for the live list of active deposit options.

Minimum deposit amounts are set by the operator and can vary depending on the payment method selected. As a general reference, many methods on 788wun have a minimum single deposit in the range of PKR 500 to PKR 1,000 — though this figure is subject to change. Always confirm the exact minimum shown for your chosen payment method inside the cashier before initiating a transfer, as the live cashier figures always take precedence over any stated example amounts.

Withdrawal processing times vary by method. Once your KYC verification is complete and your withdrawal request is approved by the 788wun finance team — typically within 24 hours on business days — the transfer timeline depends on your chosen method. Digital wallet transfers (such as Easypaisa or JazzCash) are often faster than standard bank transfers to HBL, UBL or other institutions, which may take 1–3 business days to reflect in your account. Pending wagering requirements or outstanding document requests will pause a withdrawal until resolved.

There are several common reasons a withdrawal may be held or declined on 788wun: incomplete KYC verification (missing CNIC copy or address proof), outstanding bonus wagering requirements that have not yet been met, a mismatch between the payment method used for deposit and the requested withdrawal method, or a security flag triggered by unusual account activity. In all cases, the 788wun support team will communicate the specific reason. Contact live chat to get a clear explanation and the fastest path to resolution.

788wun does not charge its own processing fee on standard deposits or withdrawals. However, your payment provider — whether a mobile wallet like JazzCash or a bank such as Meezan Bank — may apply their own transaction charges at the network level. These third-party charges are outside 788wun's control. Additionally, currency conversion fees may apply if your account base currency differs from the transfer currency. Always review the fee schedule shown in the cashier and check with your payment provider for any applicable network or service charges before transferring.

788wun offers a broad range of gaming and betting options across multiple categories:

• Sports Betting — cricket (including PSL T20, ICC tournaments, Pakistan vs India fixtures), football, UFC, tennis and more.
• Live Casino — live dealer baccarat, roulette, blackjack and game-show style titles streamed in real time.
• Slots — hundreds of video slot titles from leading providers, with varying themes, paylines and volatility levels.
• Table Games — RNG versions of roulette, blackjack, poker and baccarat.
• Instant & Crash Games — fast-paced titles including crash-style games.
• Esports — betting markets on major esports tournaments.

Yes. Cricket betting is one of the most popular categories on 788wun. You can place bets on Pakistan Super League (PSL) T20 fixtures, ICC World Cup events, bilateral series involving Pakistan and international Test, ODI and T20I matches. Markets typically include match winner, top batsman, top bowler, total runs, individual player performance and live in-play betting as matches unfold. The sports betting section is updated in real time during active tournaments — making it easy to follow Pakistan cricket season by season.

788wun is designed with a mobile-first approach, so the platform works smoothly in the browser on any Android or iOS smartphone — without requiring a separate app download. Simply open your preferred mobile browser, navigate to 788wun, and log in or register as normal. Where a dedicated app is available, it can be found through the operator's official channels. All core features — deposits, withdrawals, live casino, sports betting and account settings — are fully accessible on mobile.

RTP stands for Return to Player — it is the theoretical percentage of all wagered money that a game is designed to pay back to players over a very large number of spins or hands. For example, a slot with 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over millions of rounds. RTP is a long-run statistical figure, not a guarantee of individual session results. Higher RTP games are generally considered more player-friendly over time. Individual game RTP figures are typically available in the game's information panel or paytable within 788wun.

788wun offers a welcome bonus for newly registered players who make their first qualifying deposit. The exact bonus structure — percentage match, maximum bonus amount in PKR and any free spins attached — is detailed on the promotions page at the time you register. Welcome bonuses are subject to a minimum qualifying deposit, wagering requirements and an expiry period. It is essential to read the full bonus terms before claiming, so you understand exactly what is required to convert bonus funds into withdrawable winnings.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager a bonus amount — or a bonus plus deposit combined — before any winnings generated from that bonus can be withdrawn as real money. For example, a 30x wagering requirement on a PKR 2,000 bonus means you must place a total of PKR 60,000 in qualifying bets before a withdrawal is permitted. Different games typically contribute different percentages toward the wagering total — slots may count 100% while live casino games may count less. Always check the specific terms attached to each 788wun promotion.

Yes. Beyond the welcome offer, 788wun runs a range of promotions for existing players — including reload bonuses on subsequent deposits, free spin drops tied to new slot releases, boosted odds on major cricket events like PSL finals and ICC knockout matches, and seasonal cashback offers. Promotions are updated regularly on the 788wun promotions page. Opting in to marketing communications (where this preference is set in your account) ensures you do not miss time-limited offers relevant to your preferred games and sports.

Bonuses can be cancelled or forfeited on 788wun for a number of reasons: the bonus expiry deadline passed before wagering requirements were completed; a withdrawal was requested before the wagering requirement was met (which forfeits any active bonus in most cases); the player made a real-money withdrawal during the bonus period; game play was detected on restricted titles that do not qualify toward the promotion; or a bonus abuse pattern was identified. The specific conditions that protect each bonus are spelled out in the individual promotion terms — reviewing them carefully before opting in avoids most of these situations.

788wun employs industry-standard SSL (Secure Socket Layer) encryption across the entire platform, ensuring that all data transmitted between your device and our servers is protected from interception. Sensitive personal information — including your CNIC details, payment data and account credentials — is stored using encrypted protocols and accessed only by authorised personnel with a legitimate operational need. Two-factor authentication (2FA) is available and recommended for all accounts. Regularly updating your password and not sharing account credentials are the most effective additional steps you can take to protect your own account.

788wun provides a comprehensive set of responsible gambling tools, all available free of charge from your Account Settings:

• Deposit Limits — cap daily, weekly or monthly deposits in PKR.
• Loss Limits — set a maximum net loss within a chosen period.
• Session Time Limits — receive an alert or auto-logout after a set play duration.
• Wager Limits — restrict individual bet sizes or total wagering volume.
• Reality Check Reminders — on-screen pop-ups at regular intervals showing session time and net result.
• Cooling-Off Period — a short temporary account suspension (24 hours to 30 days) that cannot be reversed mid-period.
• Self-Exclusion — a formal account block for 30 days up to permanent closure.

All tools take effect immediately upon saving. Limit reductions apply instantly; limit increases may involve a reflection period.

Self-exclusion can be activated directly from the Responsible Gambling section of your Account Settings. Choose a duration — from 30 days up to permanent closure — and confirm your selection. Self-exclusion takes effect immediately: your account will be locked, login will be blocked, deposits will be refused and you will be removed from all 788wun marketing communications for the full exclusion period. Self-exclusion cannot be reversed before the chosen period expires. If you need help activating self-exclusion, 788wun's 24/7 live chat support team can initiate the process on your behalf right away.

Absolutely not. 788wun is strictly an adults-only platform. Real-money gaming and sports betting are permitted only to individuals who are 18 years of age or older — or the higher minimum age required by the operator's license jurisdiction. Every account is subject to identity and age verification (KYC) before any withdrawal is processed, using government-issued documents such as a CNIC or passport. Any account found to belong to a person below the minimum age will be permanently closed with immediate effect and all associated funds voided. If you share a device with younger family members, please log out after every session and keep your credentials private.