Privacy Policy

This Privacy Policy ("Policy") describes how 788wun ("Platform", "we", "us", "our") collects, uses, stores, shares and protects personal data relating to individuals ("Players", "Users", "you") who access or use the 788wun website at https://788wun.cam, including all associated services, games, sports betting markets and support functions.

788wun is committed to handling your personal data responsibly, transparently and in accordance with applicable data protection principles. We recognise that the privacy of our Players — including those accessing the Platform from cities like Karachi, Lahore, Islamabad, Rawalpindi and Peshawar — is a matter of genuine importance and not merely a legal formality.

By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must not access or use 788wun.

This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated herein by reference. Where there is any conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Policy shall take precedence.

For the purposes of this Policy, the following terms shall have the meanings set out below:

788wun collects personal data through several channels — directly from you during registration and use, automatically through your interaction with the Platform, and in some cases from third-party sources as part of our KYC and fraud prevention obligations. The categories of data we collect include:

• Full legal name, date of birth and gender.
• Residential address (including city — for example, Karachi, Lahore or Islamabad).
• Email address and, where provided, a contact phone number (stored as plain text for support purposes only).
• Username and encrypted password credentials.
• Account preferences and communication settings.

• Government-issued photo identification (e.g., CNIC, passport).
• Proof of residential address documents (e.g., utility bills, bank statements dated within 3 months).
• Payment method ownership documentation where requested.
• Source-of-funds documentation for high-value accounts.

• Deposit and withdrawal records, including amounts and timestamps.
• Payment method references (e.g., partial account numbers for familiar Pakistani payment channels such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah). The mention of these providers does not imply their endorsement of gambling services.
• Betting and gaming history — games played, stakes placed, winnings and losses.
• Bonus and promotion redemption records.

• IP address and approximate geolocation derived from IP.
• Device type, operating system, browser type and version.
• Session logs, login timestamps and access patterns.
• Cookie identifiers and similar tracking technologies (see Section 7).

• Records of live chat sessions, support ticket content and email correspondence with the 788wun support team.
• Feedback, survey responses and voluntary information submitted by you.
• Responsible gambling tool settings (deposit limits, loss limits, self-exclusion requests) — treated with heightened confidentiality.

788wun processes your personal data for the following specific purposes. We do not use your data for purposes that are incompatible with those listed below without first obtaining your explicit consent.

Marketing communications are only sent to Players who have explicitly opted in to receive them. You may withdraw your marketing consent at any time by updating your Account preferences or contacting the support team.

788wun relies on one or more of the following legal bases when processing your personal data. The applicable basis depends on the specific purpose of each processing activity:

• Contractual Necessity: Processing required to perform the contract between 788wun and the Player — including account registration, payment processing, game delivery and withdrawal handling.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, identity verification mandates and operator license conditions.
• Legitimate Interests: Processing conducted for 788wun's legitimate business interests where those interests are not overridden by your privacy rights — including fraud detection, Platform security, abuse prevention and internal analytics.
• Consent: Processing based on your explicit, freely given, informed and unambiguous consent — primarily for direct marketing communications and non-essential cookies. You may withdraw consent at any time without detriment.
• Vital Interests: In limited circumstances, processing may be necessary to protect the vital interests of a Player or third party — for example, in connection with responsible gambling interventions where a Player may be at risk.

788wun does not sell, rent or trade your personal data to any third party for their own commercial purposes. We may share your data with the following categories of third parties only where necessary and subject to appropriate safeguards:

We work with trusted third-party service providers who process data on our behalf under binding data processing agreements. These include identity verification and KYC providers, payment gateway operators, game software providers, cloud infrastructure and hosting companies, customer support platform providers, and fraud detection and analytics services.

We may be required to disclose personal data to regulatory bodies, law enforcement agencies or courts of competent jurisdiction where required or permitted by applicable law — for example, in connection with anti-money laundering investigations, fraud prevention, or court orders. 788wun will only disclose the minimum data necessary to satisfy the legal requirement.

Where a Player has voluntarily enrolled in a self-exclusion scheme or where 788wun identifies indicators of problem gambling, limited data may be shared with recognised responsible gambling bodies or self-exclusion registries in accordance with operator obligations.

In the event of a merger, acquisition, corporate restructuring or sale of all or part of 788wun's business assets, personal data held by the Platform may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material changes to this Policy that may result.

788wun uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences and analyse usage patterns. The following categories of cookies are used:

You can manage your cookie preferences at any time through the cookie settings panel accessible on the Platform. Note that disabling functional or analytics cookies may affect certain features of the Platform but will not prevent you from placing bets or accessing your Account.

We do not use cookies to share your personal data with social media platforms or external advertising networks without your explicit consent.

788wun retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. Our general retention principles are as follows:

• Active Account Data: Retained for the duration of your Account relationship with 788wun.
• KYC & Identity Documents: Retained for a minimum of five (5) years following Account closure, or longer where required by applicable AML regulations or license conditions.
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of the transaction, in accordance with financial record-keeping obligations.
• Support & Communications Records: Retained for up to three (3) years following the closure of the relevant support ticket or enquiry.
• Marketing Preferences: Retained until you withdraw consent, after which your opt-out status is recorded and retained to prevent inadvertent re-contact.
• Responsible Gambling Records: Self-exclusion and limit-setting records are retained for the duration of the measure and for a minimum of five (5) years thereafter to prevent circumvention.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

788wun implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Platform.
• Encryption of stored sensitive data, including KYC documents and financial records, using industry-standard algorithms.
• Role-based access controls ensuring that personal data is accessible only to Platform staff with a legitimate operational need.
• Regular security audits, penetration testing and vulnerability assessments conducted by qualified professionals.
• Multi-factor authentication requirements for internal administrative access to systems holding personal data.
• Incident response procedures enabling prompt detection, containment and notification of data security breaches.

In the event of a personal data breach that poses a material risk to your rights and freedoms, 788wun will notify affected Players as required under applicable data protection law, without undue delay and where feasible within 72 hours of becoming aware of the breach.

Subject to the applicable legal framework in the operator's license jurisdiction, you hold the following rights in respect of your personal data held by 788wun. You may exercise any of these rights by contacting the support team. We will respond to verified requests within a reasonable timeframe, and no later than 30 days unless the complexity of the request requires an extension.

To exercise any of the above rights, please contact the 788wun support team via live chat or by email at [email protected]. We may request identity verification before actioning any data rights request to ensure your data is not disclosed to an unauthorised party.

Please note that some rights are subject to exceptions. For example, we may be unable to delete data that we are required to retain under applicable AML, KYC or financial record-keeping obligations, even if you request erasure.

The 788wun Platform is strictly for adults aged 18 years or older — or the higher minimum age required by the operator or applicable license jurisdiction. We do not knowingly collect personal data from individuals under the age of 18.

As part of our KYC process, 788wun verifies the age of every Player before permitting access to real-money gaming or betting services. Where it comes to our attention that personal data has been collected from a minor — whether through a false declaration of age during registration or any other means — we will take immediate steps to:

• Suspend the Account pending investigation.
• Permanently close the Account and void any bets placed or winnings accrued.
• Delete all personal data associated with the underage individual, except where retention is required by law.
• Report the matter to relevant authorities where required by applicable law or operator license conditions.

788wun operates as an international online platform. In order to provide its services, personal data may be transferred to and processed in countries other than the country in which you are located, including countries outside Pakistan. Where such transfers occur, 788wun ensures that appropriate safeguards are in place to protect your data, which may include:

• Standard contractual clauses approved by the relevant data protection authority.
• Data processing agreements with third-party service providers containing binding data protection obligations.
• Transfers to recipients in jurisdictions that have been assessed to provide an adequate level of data protection.

By using the Platform, you acknowledge and agree that your personal data may be transferred to, stored and processed in jurisdictions outside Pakistan, including the operator's license jurisdiction, where data protection laws may differ from those of Pakistan. 788wun will take reasonable steps to ensure your data remains protected regardless of where it is processed.

788wun reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, if we begin collecting new categories of data, change how we share data, or alter retention periods in a way that affects your rights — we will notify registered Players via their registered email address or through a prominent on-site notice at least 14 days before the changes take effect.

The "Last Updated" date at the top of this Policy reflects the date on which the most recent version came into effect. Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this Policy periodically to stay informed about how 788wun protects your personal data. Previous versions of this Policy are available on request by contacting the support team.

If you have any questions, concerns or requests regarding this Privacy Policy or the way 788wun handles your personal data, please do not hesitate to get in touch with our support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

You can reach us through the following channels:

• Live Chat: Available 24/7 directly on the Platform (as provided by the operator).
• Email: [email protected] — please include "Privacy Enquiry" in the subject line of your message for fastest routing to our data team.

For formal data rights requests — including access, erasure, rectification or portability — please contact us via email with proof of your identity so we can verify your request before processing it. We aim to acknowledge all formal requests within 5 business days and to resolve them within 30 calendar days.